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SVPI Airport’s Scores High on Customer Satisfaction During the 2024 Diwali Season 

Largely attributed to effective planning and infrastructure upgrades

BILKULONLINE

Ahmedabad, Nov 12: Sardar Vallabhbhai Patel International Airport (SVPIA), managed by Adani Airport Holdings Limited, a subsidiary of Adani Enterprises Ltd., the flagship incubator of the globally diversified Adani Portfolio, has achieved significant strides in customer satisfaction during the peak travel season. In anticipation of high passenger volumes that the Airport manages between October and December each year.

For October 2024, the airport recorded a high Customer Satisfaction Score (CSAT)* of 4.95 for Departure and 4.85 for Arrivals. Meet and Greet received a score of 4.97, reflecting positive feedback from passengers on the facilities and services provided. These high scores further establish passenger satisfaction while travelling through the airport. The various stakeholders at SVPI Airport, including the Bureau of Civil Aviation Security, Airports Authority of India, CISF, Customs, Immigration, airlines, ground handling agencies and the police force came together to achieve these scores. This reiterates the fact that advance planning, with a focus on the customer, pays great dividends.

In order to enhance the passenger experience during the anticipated festive rush, SVPI Airport began the implementation of initiatives to enhance the journey through the Airport, including:

  

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